Train the Trainer: From Design to Delivery – Training Courses in Dubai

Train the Trainer: From Design to Delivery – 03 May to 07 May 2009

This training program is offered by Meirc Training & Consulting and it is designed for Trainers, instructors and supervisors involved in classroom and on-the-job training. This program is worth 25 NASBA CPEs.

(*) Participants are expected to come prepared with a twenty-minute PowerPoint presentation on a training session of their choice.

The objective of this training is to enable people to:

• Relate their psychological types and/or learning styles to instructional strategies.
• Analyze the basic assumptions and principles underlying adult learning.
• Write specific instructional learning objectives.
• Prepare an outline for a training program of their choice.
• Plan and deliver a training session relevant to their areas of expertise.

The topics that will be covered by this training are:

Adult Learning Assumptions and Principles of Adult Learners Characteristics of the Adult Learner Implications for the Trainer and the Learner Personal Style and Instructional Strategies Questionnaire/Instrument on Teaching/Learning Styles Linking Style with Instructional Strategies Designing Training Programs Writing Instructional Learning Objectives (ILOs) Main Elements of Program Design Preparing an Outline for a Training Session Blue Print for a Training Session

Choosing the Appropriate Training Method From Brainstorming to Case Studies Advantages and Disadvantages of Each Method Presenting and Delivering Effective Training Fundamentals of Effective Speaking Verbal and Non-verbal Components of Communication Ways to Get Attention and Keep Interest Delivery and Critique of Training Sessions

Six Sigma Quality Applications for Business Growth – Training Courses in Dubai

Six Sigma Quality Applications for Business Growth – 03 May to 07 May 2009

This training program is offered by Meirc Training & Consulting and it is designed for managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPEs.
The objective of this training is to enable people to:

• Define and understand Six Sigma and why it is necessary to sustain business improvement.
• Understand and apply the DMAIC problem solving method.
• Understand the role of Six Sigma in customer service and continual improvement.
• Implement and deploy Six Sigma.
• Understand organization readiness.

The topics that will be covered by this training are:

Definitions of Six Sigma What Is Six Sigma and What Does Sigma Mean? History of Six Sigma Why Six Sigma? Savings from Six Sigma Six Sigma as a Strategy and a Measurement of Quality Problem Solving Using Six Sigma The DMAIC Method (Define, Measure, Analyze, Improve and Control) Six Sigma Tools Facts About the Effects of Low Sigma Performance Six Sigma in Customer Service Effects of Six Sigma on Customer Satisfaction Levels of Sigma Performance Themes of Six Sigma The Kano Model and Quality Function Deployment

Implementing Six Sigma Roles for Managers and Employees Examples of Motorolas Adoption of Six Sigma Six Sigma and Statistics Simplifying Measurement with Sigma Six Sigma and Continuous Improvement Project Selection Deployment of Six Sigma Leadership and Employee Involvement Six Sigma Black Belts and Requirements Corporate Commitment Cost Quality Relationship Future of Six Sigma

Job Analysis and Job Description – Training Courses in Dubai

Job Analysis and Job Description – 03 May to 07 May 2009

This training program is offered by Meirc Training & Consulting and it is designed for human resources professionals working in compensation who need to improve their skills in this field. The program is also suitable for professionals working in other areas of human resources who wish to acquire an intimate knowledge of job analysis and job descriptions. This program is worth 25 NASBA CPEs.
The objective of this training is to enable people to:

• Understand the importance of job descriptions in the wider context of human resources.
• Carry out job analysis to obtain information for the preparation of job descriptions and other purposes.
• Write job descriptions to cover the wider requirements of human resources.

The topics that will be covered by this training are:

Introduction and Overview Compensation Management System Objectives Definitions Main Uses of Job Descriptions Job Evaluation – Where Does It Fit In? Job Analysis Terminology Job Analysis Uses of Job Analysis Process / Steps Job Analysis Methods Guidelines Suggestions for Carrying Out A Job Analysis Interview Practical  Carrying Out Job Analysis Interview Analyzing Competencies Job Descriptions Overview Job Description Components Job Description Guidelines Practical – Writing Job Descriptions Tools and Checklists Sample Job Description Including Competency Based

Competency Based Job Descriptions Knowledge Skills Attitudes What Does a Competency-Based Job Description Look Like How to Identify Critical Competencies Frequently Asked Questions Answers to Questions on Job Analysis and Job Description You Never Knew You Had Breaking News Up to the Minute News on Trends in Job Analysis and Job Description as They Happen

Customer Relationship Management – Training Courses in Dubai

Customer Relationship Management – 03 May to 07 May 2009

This training program is offered by Meirc Training & Consulting and it is designed for all relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
The objective of this training is to enable people to:

• Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
• Determine the uses and objectives of a CRM system.
• Recognize best practices in implementing a CRM strategy.
• Use CRM for improving marketing, sales, customer service, and customer contact.

The topics that will be covered by this training are:

Definitions Defining CRM Importance of CRM to Companies Customer Loyalty and Optimizing Customer Experience CRM and Business Intelligence CRM Mistakes Why CRM is Hard? Where Does CRM Fit? CRM in Marketing Relationship and One to One Marketing Cross Selling and Up-selling Customer Retention Customer Profitability and Value Modeling Customer and Business Value Customer Relationship Management Training for Marketers CRM and Customer Service Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Customer Service Training

Sales Force Automation Activity, Contact and Lead Management Knowledge Management Business Training for Salesforce Planning CRM Programs Developing a CRM Strategy CRM Business Plan Cost Justifying CRM Choosing CRM Tools and Suppliers Customer Relationship Management Softwares Managing a CRM Project Implementation Checklist CRM Roadblocks and Saboteurs Looking toward the Future CRM Training Program and Customer Loyalty The New Rules of Marketing and PR Becoming a Super Virtual Assistant (VA)

Negotiating Contracts Effectively – Training Courses in Dubai

Negotiating Contracts Effectively – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for all those involved in contract and/or business related negotiations. The program will also benefit those involved in negotiating the procurement of manpower and the purchasing of material supplies. This program is worth 25 NASBA CPEs.
The objective of this training is to enable people to:

• Recognize the importance of developing a solid scope of work and the implications of failing to do so.
• Recognize when to negotiate, as opposed to tendering.
• Plan and conduct several contract-related negotiations.
• Use communication and planning skills that will allow reaching a win-win outcome.
• Use communication and planning skills that will allow reaching a win-win outcome.
• Successfully negotiate contractual claims and change orders.

The topics that will be covered by this training are:

Developing the Scope of Work Must and Want Criteria Assigning Weights Avoiding Pitfalls through Internal and External Research When to Negotiate and When to Tender Know your Company Policies and Practices Evaluate the Situation Justify Negotiation and/or Single Sourcing The Secrets to Effective Negotiation Planning Communication

Principled Negotiation (The Harvard Model) Separate People from Problem Focus on Interests, not Positions Invent Options Use Objective Criteria Planning: The Key to Win-Win Negotiation The Planning Form Different Pricing Strategies Bases of Power Negotiating Claims and Change Orders Time Extension Change Rates

Materials and Supply Chain Management – Training Courses in Dubai

Materials and Supply Chain Management – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for all those involved in any or all functions of materials and supply chain management (inventory, warehousing, purchasing and transportation) who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPEs.

The objective of this training is to enable people to:

• Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other.
• Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital.
• Use the right key performance indicators (KPIs) for the measurement and evaluation of the supply chain department performance.
• Plan to deal and work with the problems and constraints related to materials management in the Arab World.

The topics that will be covered by this training are:

Definitions of Materials Management The Functions and Objectives of Materials Management The Materials Organization; Policies and Procedures Problems in Materials Management in the Arab World Forecasting and Planning in Materials Management How to Deal with Conflicting Objectives Forecasting Objectives Evaluation of Forecasts Inventory Planning and Stock Control Inventory Costs The ABC Classification Materials Planning and Control The Economic Order Quantity The Maximum/Minimum System Setting of Safety Stocks The Purchasing Function Basic Purchasing Process Factors to Consider When Selecting Suppliers Suppliers Evaluation Negotiating with Suppliers

Warehousing Receiving, Storage and Issuing Inventory Record Accuracy Periodic Cycle Counting The Transport Function Responsibilities of Traffic Cost-reduction Opportunities Productivity in Materials Definition of Productivity Causes of Lost Time Materials and Supply Chain Management through Performance Analysis (KPIs)

Certified Professional Manager – Training Courses in Dubai

Certified Professional Manager – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills. This program is worth 25 NASBA CPEs.

The objective of this training is to enable people to:

• Know the various functions and the type of management activity associated with each.
• Decide when to use coaching and counseling.
• Define the relationship between attitude and behaviour and use it to motivate self and others.
• Use logical and creative approaches to solving problems.
• Differentiate between leadership and management.

The topics that will be covered by this training are:

Management Management: An Art or a Science? Changes Impacting the Job of a Manager Managerial Competencies Coaching To Coach or to Manage Core Coaching Competencies What Does a Coach Do and How He Does It Motivation The Hierarchy of Needs Various Motivational Theories How to Motivate a Multi-Cultural Workforce

Problem Solving Barriers That Get in Our Way A Rational Approach to Problem Solving Problem Analysis Supplementary Tools The 6 Thinking Hats for Creative Problem Solving Leadership Leaders: Born or Made? Leadership Versus Management Characteristics of a Leader The 6 Leadership Styles The 7 Habits of Highly Successful Leaders

Creative Problem Solving and Decision Making – Training Courses in Dubai

Creative Problem Solving and Decision Making – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPEs.

The objective of this training is to enable people to:

• Learn up-to-date rules covering the managing and accounting for fixed assets.
• Gain knowledge of depreciation management techniques and how they affect their operations.
• Be able to correctly recognize and measure fixed assets.
• Report fixed assets accurately by adhering to internationally recognized conventions.
• Understand how to manage disposals, impairment, sales, and exchange of assets.

The topics that will be covered by this training are:

Introduction Current Developments Importance of Fixed Assets Management The Role of Engineers, Accountants, Maintenance Personnel, and Project Managers in Fixed Assets Concepts, Rules and Examples Fixed Assets Recorded Cost Costs Incurred Subsequent to Purchase Construction of Tangible Assets for Internal Use Depreciation Management Partial-Year Depreciation Depreciation Method Based on Actual Physical Usage – Units of Production Other Depreciation Methods Asset Retirement Obligations Accounting Considerations

Information and Disclosures Initial Measurement and Recognition Accounting in Subsequent Periods Entries to Record Annual Accretion Depreciation Computations Entry to Record Annual Depreciation Important Topics – Other Fixed Assets Activities Depletion Non-monetary Transactions Impairment and Disposal Other Impairment Considerations Long-Lived Assets to be Disposed of by Sale, and Other than by Sale Discontinued Operations Long-Lived Assets Temporarily Idled Reporting and Disclosures Capitalization of Interest Costs

Evaluating Training: From Reaction to ROI – Training Courses in Dubai

Evaluating Training: From Reaction to ROI – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for training directors and managers, as well as training and development specialists and coordinators. Needs assessment analysts, instructional designers, evaluators of training programs, and individuals in a leadership and support role for the training function will also benefit from this program. This program is worth 25 NASBA CPEs.

The objective of this training is to enable people to:

• Define the purpose of evaluation at each of the four established evaluation levels.
• Write comprehensive instructional learning objectives and link them to the different evaluation levels.
• Select appropriate data collection methods for each of the evaluation levels.
• List ways to improve transfer of skills from the workshop to the workplace.
• Calculate training programs costs, calculate their return on investment and identify the intangible benefits derived from training and development programs.

The topics that will be covered by this training are:

The Training Cycle Evaluation in Context Why Evaluate? Evaluation Levels The Return On Investment (ROI) Model Linking Training Results with Objectives Rules and Guidelines for Writing Instructional Learning Objectives Linking Needs Assessment with Evaluation Levels Developing Objectives for Evaluation Levels III and IV Evaluation Instruments and Collecting Post Program Data Characteristics of Effective Evaluation Instruments Factors to Consider When Selecting Data Collection Methods

Evaluation at Levels I and II The Reaction Sheet The Test; Post Training Activity Evaluation at Level III: Skill Transfer – From the Workshop to the Workplace Barriers to Skill Transfer Ways to Improve Transfer of Skills Isolating the Effects of Training Converting Data to Monetary Value and Calculating the Return on Investment (Levels IV and V) Characteristics and Examples of Hard and Soft Data How to Convert Data to Monetary Value Tabulating Costs Measuring ROI

Certified Fixed Assets Professional – Training Courses in Dubai

Certified Fixed Assets Professional – 26 Apr to 30 Apr 2009

This training program is offered by Meirc Training & Consulting and it is designed for fixed assets professional, including; supervisors, account managers, purchasing and facility supervisors and coordinators, financial controllers, new employees handling fixed assets, internal auditors, maintenance assistants and managers, and operations managers. Prerequisites: None. This program is worth 25 NASBA CPEs.

The objective of this training is to enable people to:

• Learn up-to-date rules covering the managing and accounting for fixed assets.
• Gain knowledge of depreciation management techniques and how they affect their operations.
• Be able to correctly recognize and measure fixed assets.
• Report fixed assets accurately by adhering to internationally recognized conventions.
• Understand how to manage disposals, impairment, sales, and exchange of assets.

The topics that will be covered by this training are:

Introduction Current Developments Importance of Fixed Assets Management The Role of Engineers, Accountants, Maintenance Personnel, and Project Managers in Fixed Assets Concepts, Rules and Examples Fixed Assets Recorded Cost Costs Incurred Subsequent to Purchase Construction of Tangible Assets for Internal Use Depreciation Management Partial-Year Depreciation Depreciation Method Based on Actual Physical Usage – Units of Production Other Depreciation Methods Asset Retirement Obligations Accounting Considerations

Information and Disclosures Initial Measurement and Recognition Accounting in Subsequent Periods Entries to Record Annual Accretion Depreciation Computations Entry to Record Annual Depreciation Important Topics – Other Fixed Assets Activities Depletion Non-monetary Transactions Impairment and Disposal Other Impairment Considerations Long-Lived Assets to be Disposed of by Sale, and Other than by Sale Discontinued Operations Long-Lived Assets Temporarily Idled Reporting and Disclosures Capitalization of Interest Costs